Shipping and Delivery

Order Processing Delays

Due to the pandemic, supply. chain shortages and carrier delays, please expect delays processing your order. We are working hard to fulfill and ship your orders according to the schedule above, but due to changes we made to keep our employees safe and healthy, we may not be able to process your order according to our usual times.

If you need your order to arrive by a specific date, please call 1-888-361-5900 regarding your order. Do not rely solely on the processing and fulfillment times listed herein if the delivery time for your order is critical.

Order Processing

We process all orders on Tuesdays and Thursdays except orders with custom products. However, please expect delays processing your order due to the pandemic and supply chain shortages.

If you need your order to arrive by a specific date, please call 1-888-361-5900 regarding your order. Do not rely solely on the processing and fulfillment times listed herein if the delivery time for your order is critical.

Carriers

We use the following carrier to deliver orders:

Canada Post
Canada Post
   

 

Shipping within Canada

The following are estimates of delivery times in addition to our processing times and delivery services to locations within Canada.

Canada Post Domestic Services

  Priority™ Xpresspost™ Expedited Parcel™ Regular Parcel™
Shipping Speed
Local
(business days)
Next day Next day Up to 1 day Up to 2 days
Regional
(business days)
Next day Next day Up to 3 days Up to 5 days
National
(business days)
Next day 2 days Up to 7 days Up to 9 days
Tracking and Delivery
On-time delivery guarantee
Tracking and delivery confirmation
Delivery updates
Reference number tracking


Order Tracking

We will update your order with the tracking information if the shipping carrier provides a tracking number. You can locate the tracking number for your order in the shipping confirmation email you receive when your order is shipped. (Look for the email with the subject line "Natural Pigments: Shipment # xxxxxxxxx for Order # xxxxxxxxx.") You can also find the tracking number by signing into your account and visiting My Account Dashboard under Recent Orders.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to abandon your order if you decide not to place it.

Shipping Damage

For shipping damage, customers should file a claim with the carrier immediately. Any discrepancy, including wrong or missing items, should be reported to Natural Pigments within twenty-four (24) hours of receipt. Unless noted in the online catalog, all packages will usually be shipped the following business day.

Back Orders

We do not accept back orders for out-of-stock items. If you order an out-of-stock item, we will email you when we expect that product to be available. You will be among the first to receive the item when it becomes available. Natural Pigments will not charge your credit card for out-of-stock items.

You will be redirected to the Natural Pigments website serving your country. If you do wish to be redirected, press Decline.

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