Friends Rewards Program Frequently Asked Questions

What is the Natural Pigments Friends Rewards Program?

Natural Pigments Friends Rewards program gives you the opportunity to acquire points, access exclusives, and more! As a member, you’ll earn points for every purchase and for engaging with our brand through social media. Once you earn enough points to unlock rewards discounts, points can be redeemed like cash at check out!

Do my points expire?

Yes, your points expire 12 months after they are earned.

How do I join Natural Pigments Friends Rewards?

Create an account on to join the Friends rewards program.

How do I earn points?

Many ways! You’ll earn points just by joining Natural Pigments Friends Rewards. After that, points can be earned with each purchase, sharing, and following us on social media. See our full list of ways to earn above.

How do I check my points balance?

First, log into your account and click on the Rewards tab for an overview of your points.

What happens to my points when I return items?

When items are refunded, your points earned from that purchase will be deducted from your point balance.

How do I spend my points?

Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance and the redemption options. Select the points that you’d like to apply to your order and continue to checkout! You can add as many rewards as your balance permits.

I performed an action to earn points, but my points aren’t showing up.

You must perform the action via the Natural Pigments Friends Rewards page modal. Please note that adjusting your points balance could take up to 24 hours. If your balance still doesn’t look right after this time, please contact our Customer Service team at [email protected], and we can assist you.

How long will I keep my VIP tier status?

Your tier eligibility will expire after 12 months from the date you enter the tier. Spending with us during those 12 months will renew your eligibility in that tier.

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