Returns

If you are not satisfied with any purchase from Natural Pigments, you may receive a replacement or refund. Simply contact Customer Service at Contact Us within 30 days of receipt so we can arrange an exchange, refund or store credit to your satisfaction. That's our shopping guarantee!

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of receipt. Please note that you are responsible for the cost of shipping the item and insurance. We recommend insuring the item otherwise if it is lost or damaged in transit you may not receive a refund or exchange.

  1. Please contact Customer Service at Contact Us to request a Return Merchandise Authorization (RMA) number.
  2. Mail your returned item to:
    Natural Pigments
    Returns Department RMA #
    2802 Dundas St West
    Toronto, ON M6P1Y5
    Canada
  3. Include in your package a note stating the reason for your return and the original or copy of the packing list.

Return Exceptions

Some items cannot be returned if they are opened. These include DVDs and some products with sealed caps or openings.

Merchandise that is worn, used, or altered will not be accepted for return or exchange.


Restocking Fee

Merchandise returned because of a customer order error is subject to a 20% restocking charge. In some instances, we may accept items returned after 30 days of receipt. In those cases, returned items are subject to a 20% restocking fee, which will be deducted from your refund or store credit. We also do not refund the original shipping and handling that you paid on the order.

Note:

  • Returns will not be accepted unless accompanied by a Return Merchandise Authorization number.
  • Shipping charges are not refundable.
  • Returns made to Natural Pigments will be refunded in the form of the original payment method.
  • Bulk or distributor orders are not returnable to Natural Pigments without prior authorization.

Returns Policy—General Terms

All products sold by Natural Pigments are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the customer upon delivery.

For shipping damage, customers should file a claim with the carrier immediately. Any discrepancy, including wrong or missing items, should be reported to Natural Pigments within twenty-four (24) hours of receipt. All packages will usually be shipped the following business day unless noted in the online catalog.

All order changes or cancellations must be reported prior to shipping by email.

All returned items may be subject to a quality review by Natural Pigments. Non-defective items may be subject to a 20% restocking fee.

Natural Pigments reserves the right to replace defective products or issue a refund as Natural Pigments sees more fit.

All refunds after one week from the time item are received will be of the original value.

There will be no refund for shipping unless the error is ours.

All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within thirty (30) days, we will replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.

All returns require prior authorization and must be returned in the original packing, and a copy of the original packing list. To request a Return Merchandise Authorization, call (888-361-5900), obtain an RMA number and clearly write the number on both the packing list enclosed with the returned merchandise and on the outside of the packaging. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (9:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays). Incomplete or unauthorized returns will be refused and may be returned to you.

What This Warranty Does Not Cover

This warranty does not cover conditions resulting from consumer mishandling such as improper misuse, abuse, accident, or alteration.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Natural Pigments shall not be liable for special, incidental, consequential, or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated product, cost of substitute product, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

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